Get answers to your questions, manage your accounts, or speak to our team – however you prefer to connect.
Our UK-based team is ready to help, 24 hours a day, 7 days a week.
Calls may be recorded. Standard geographic charges apply.
Start a web chat – average response time < 2 minutes. Secure, no need to log in.
Start chat24/7 live chat for general enquiries.
Speak face-to-face with a mortgage or wealth advisor from home. Book a slot online.
Book nowIn the app, tap 'Forgotten details' on the login screen. Online, use the 'Forgotten password' link. You'll need your Secure Key or card reader.
You can find them in the app, on your statements, or on the front of your debit card.
Call our 24/7 emergency line immediately: 0345 603 4567. You can also freeze your card instantly in the app.
Most branches are open Monday-Friday 9:30-4:30, Saturday 9:30-1:00. Use our branch locator for specific times.
You can call us, send a secure message, or write to us. We aim to resolve complaints within 3 working days.
Yes, we have telephone interpreters available for over 150 languages. Just let us know when you call.
We offer additional help for customers who need it – whether due to illness, disability, or personal circumstances.
Next Generation Text (NGT) 18001 0345 600 1234
Large print, braille, or audio statements available on request.
We can add notes to your account, agree password access, or nominate a trusted person.
Not urgent? Log on to Internet Banking and send a secure message. We'll reply within 1 working day.
Never include sensitive account details in messages.
Your eligible deposits with HSBC UK Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme.
For questions about FSCS protection, call us or visit the FSCS website.
FSCS informationManage your money, chat with us, and get support on the go.